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Key Results to Proven Impact
Reduction in IT Overhead
Centralized management minimizes on-site IT needs and reduces operational costs.
Increase in Customer Satisfaction
Seamless, personalized WiFi enhances the customer experience and drives higher satisfaction.
Boost in Repeat Visits
Targeted promotions and personalized experiences strengthen customer loyalty.
Challenge
Leading café chains faced critical challenges that impacted customer experience and operational efficiency
- Lack of Customer Insights: Limited ability to personalize engagement and offers
- Inconsistent WiFi Access: Frequent connectivity issues led to guest dissatisfaction
- Security and Compliance Gaps: Inability to block threats and ensure compliance
- Bandwidth Issues: High usage during peak hours disrupted guest experience
Solution
BhaiFi delivered an AI-powered Guest WiFi solution designed for leading café chains
- High-Performance Infrastructure: Faster speeds with upgraded access points for consistent connectivity.
- Centralized Cloud Management: Real-time monitoring and easy policy control reduced IT overhead.
- Seamless Customer Experience: Auto-login and integration enabled personalized marketing.
- Enhanced Security: DoT compliance with logging, segmentation, and threat detection ensured safety.
- Smart Bandwidth Management: Efficient allocation ensured smooth performance during peak hours.
What Industry Leaders Say
BhaiFi has transformed our café WiFi. Its centralized management simplifies onboarding new locations and turns customer complaints into positive feedback. The marketing tools and insights have driven more foot traffic and supported data-driven decisions. We trust the system for its reliability, and their support is always responsive.
Head of IT
Leading Café Chain with 100+ Locations
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